Please read the following terms and conditions (“Terms and Conditions”) carefully before using wellnesswithlove.co.za (the “Website”). If you do not agree to these Terms and Conditions, please do not use this Website. These Terms and Conditions govern the ordering, sale and delivery of goods, and the use of the Website. By accessing or using the Website, the user acknowledges that he/she has read, understood, and agrees, without limitation or qualification, to be bound by the following Terms and Conditions (and accompanying Privacy Policy):

• Intellectual Property Rights:
  • All the content, trademarks, and data on this Website, including but not limited to, software, databases, text, graphics, icons, hyperlinks, private information, designs and agreements, are the property of or licensed to the Website and as such are protected from infringement by local and international legislation and treaties. When accessing the Website and the services thereon, you agree to obey the law, to respect the intellectual property rights of others and not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. The burden of proving that any Content does not violate any laws or third-party rights rests solely with you.
  • All data and information communicated to or from the Website and/or any information on the Website as well as the database is the sole property of Wellness with love Proprietary Limited (the “Company”).
• Limited license:
  • All rights reserved. We grant the user a limited, revocable, and non-exclusive license to access and make personal use of the Website (to browse the content and products and to make legitimate purchases). Permission is granted to may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the Website solely for your own non-commercial use, or to place an order with the Website. You further agree not to change or delete any proprietary notices from materials downloaded from the Website.
  • This limited license does not include the right to:
    • frame or utilize framing techniques to enclose the Website or any portion thereof;
    • modify or download the Website or content (except caching or as necessary to view the website);
    • make any use of the Website or content other than personal use;
    • create any derivative work based upon either the Website or content;
    • collect account information for the benefit of the user or another party;
    • use any meta tags or any other “hidden text” utilizing our name or the trademarks or to otherwise use the trademarks; or
    • use software robots, spiders, crawlers, or similar data gathering and extraction tools, or take any other action that may impose an unreasonable burden or load on our infrastructure.
  • We also grant the user a limited, revocable, and non-exclusive license to create a hyperlink to the home page of the Website for personal, non-commercial use only. A website that links to the Website:
    • may link to, but not replicate, our content;
    • may not imply that we are endorsing such website or its services or products;
    • may not misrepresent its relationship with us;
    • may not contain content that could be construed as distasteful, obscene, offensive or controversial, and may contain only content that is lawful and appropriate for all ages;
    • may not portray us of our products or services, in a false, misleading, derogatory, or otherwise offensive or objectionable manner, or associate us with undesirable products, services, or opinions;
    • may not use any trademark; and
    • may not link to any page of the Website other than the home page.
  • We may, in our sole discretion, request that the website removes any link to the Website, and upon receipt of such request, such link shall be immediately removed.
  • You may not use the Website to distribute material, which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
  • The Company reserves the right to terminate your use of the Website. To ensure that Company provides a high-quality experience for you and for other users of the Website, you agree that the Company or its representatives may access your account and records on a case-by-case basis to investigate complaints or allegations of abuse, infringement of third-party rights, or other unauthorized uses of the Website. The Company does not intend to disclose the existence or occurrence of such an investigation unless required by law, but the Company reserves the right to terminate your account or your access to the Website immediately, with or without notice to you, and without liability to you, if the Company believes that you have violated any of the Terms and Conditions, furnished the Company with false or misleading information, or interfered with the use of the Website by others.

• Disclaimer:
  • All precautions are taken by the Company to provide the correct and accurate up to date information on the Website, and that all products promoted cause no harm to our customers or the environment. However, due to the possibility of human and technical error, the Company accepts no responsibility for the accuracy or completeness of information provided on the Website. Neither do the Company accept responsibility for any adverse reactions that any of the products sold may cause. This Website and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. Information about each product is taken from the labels of the products or from the manufacturer’s advertising material. The Website is not responsible for any statements or claims that various manufacturers make about their products. We cannot be held responsible for typographical errors or product formulation changes.
  • While we have taken every reasonable measure to ensure that information on this Website is correct, and the products promoted are of the highest quality and safety, all recommendations on this Website is for informational purposes only and is not intended as a substitute for the advice of a medical practitioner. Information, ideas, and opinions expressed on this Website should not be regarded as professional advice and you should consult with a healthcare professional before starting any diet, exercise, or supplementation program, before taking any medication, or if you have or suspect you might have a health problem. We also suggest that you consult with a medical practitioner if there is ever any doubt as to the use of the products.
  • Read all warnings and follow the recommended usage on the product label.
  • The Company does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, that the Website are free from errors or omissions or that this site or the server that makes the site available are free of viruses or other harmful components. The Company does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Neither the Company nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this Website or the services or content provided from and through this Website.
  • It is the sole responsibility of the user to satisfy itself prior to using the Website that the service available from and through this site will meet the user’s individual requirements and be compatible with the user’s hardware and/or software.
• Third-Party links:
  • To provide increased value to our visitors, the Website may link to sites operated by third parties. The Website has no control over these linked sites, all of which have separate privacy and data collection practices, independent of this Website. These linked sites are only for your convenience and therefore you access them at your own risk.
• Use of Site and Participation Disclaimer:
  • Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including the Company or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited.
  • You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
  • The Company does not and cannot review all communications and materials posted to or created by users accessing the site and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, the Website is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, the Company reserves the right to block or remove communications or materials that it determines to be abusive, defamatory, or obscene; fraudulent, deceptive, or misleading; in violation of a copyright, trademark, or other intellectual property right of another; or are offensive or otherwise unacceptable to the Company in its sole discretion.
• Limitation of Liability:
  • The Company shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if the Company has been advised of the possibility of such damages.
• Indemnification:
  • You agree to indemnify, defend, and hold harmless the Company, its officers, directors, employees, agents, licensors and suppliers from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from your access to or use of the Website, the purchase of products on the Website, your violation of these Terms and Conditions, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity.
• Online Registration:
  • Registration as a purchaser on the Website is free and does not oblige you to purchase anything. Only registered users may order products on the Website.
  • To register you will be required to provide certain personal information which is protected by the Company’s Privacy Policy. When registering with us you will be required to provide an email address (and/or a username) and a unique password which will be used as your username and password for the Website. Please keep your password private as the Company accepts no liability for any damages suffered or losses incurred from the use or misuse of your account.
  • You will be required to enter your username and password each time you purchase on the Website. For security purposes you agree to enter the correct username and password whenever ordering products, failing which you will be denied access.
  • When registering as a purchaser you are required to provide the Company with complete and accurate information about yourself. By doing so you warrant that the information provided is correct.
  • You agree that, once the correct username and password relating to your account have been entered, irrespective of whether the use of the username and password is unauthorised or fraudulent, you will be liable for payment of such order, save where the order is cancelled by you in accordance with policy in respect of the Cancellation of Orders below in clause 15.
  • You agree to notify the Company immediately upon becoming aware of or reasonably suspecting any unauthorised access to or use of your username and password and to take steps to mitigate any resultant loss or harm.
  • By using the Website, you warrant that you are 18 (eighteen) years of age or older and of full legal capacity. If you are under the age of 18 (eighteen) or if you are not legally permitted to enter into a binding agreement, then you may use the Website only with the involvement and supervision of your parent or legal guardian. If your parent or legal guardian supervises you and gives his/her consent, then such person agrees to be bound to these Terms and Conditions and to be liable and responsible for you and all your obligations under these Terms and Conditions.
• Agreement of Sale:
  • Registered users may place orders for products, which the Company may accept or reject. An agreement of sale between the Company and a customer only comes into effect and be valid once payment has been received by the Company and the Company delivers the products to you. Up until this point all goods remain the property of the Company. This is regardless of any communication from the Website stating that your order or payment has been confirmed. The Company will indicate the rejection of your order by cancelling it and, as soon as possible thereafter, refunding you for any amount already paid.
  • Placing products in a shopping basket without completing the purchase cycle does not constitute an order for such products, and as such, products may be removed from the shopping basket if stock is no longer available. You cannot hold the Company liable if such products are not available when you complete or attempt to complete the purchase cycle at a later stage.
  • You acknowledge that stock of all products on offer is limited. In the case of products for sale by the Website, the Company will make all reasonable efforts to monitor stock levels and ensure that when stock is no longer available, that offers thereof are discontinued on the Website. However, we cannot guarantee the availability of stock. When products are no longer available after placing an order, the Company will notify you and you will be entitled to a refund of the amount paid by you for such products.
• Product Images, Information and Representation:
  • We have made every effort to display and describe any products on the Website as accurately as possible, including:
    • the images that represent a visual of the product; and
    • features and descriptions that pertain to the Product.
  • The actual product delivered may be subject to variations in appearance, as product packaging may differ over time. It remains the responsibility of the customer to ensure that the product he/she ordered is correct, and the product description and/or model number will always overrule any related images when resolving a dispute about a product.
  • As the actual colours you see will depend on your computer’s monitor the Company cannot guarantee that your monitor’s display of any colour will be accurate.
  • We therefore do not warrant that the product descriptions, colours, sizes, or other content available on the Website are accurate, complete, reliable, current, or error-free.
• Product Pricing and Availability:
  • The products displayed on the Website are subject to availability and will be delivered within the Republic of South Africa only, within the areas as determined by the Website. Available delivery areas are identified at the checkout process when the delivery address is entered, and it remains the responsibility of the customer to ensure the delivery address, including the suburb and postal code, is correct.
  • All prices displayed on the Website are valid and effective only in the Republic of South Africa for the day that they are viewed. The Website reserves the right, without prior notice, to discontinue or change pricing or specifications of products and services offered on this Website without incurring any liability whatsoever.
  • If the Website mistakenly list a product at an incorrect price, the Company reserves the right to refuse or cancel any orders placed for products listed at the incorrect price. The Company reserves the right to refuse or cancel any such orders whether the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, the Company shall refund the money already paid for the order.
  • The Company cannot guarantee availability of stock but will endeavour to source stock where possible to fulfil your order. Where items cannot be delivered, the Website will endeavour to contact the customer based on the information provided at registration and offer either the option to cancel the order or reduce the quantities, where applicable. If the Website is unable to supply each item ordered or in the quantities ordered and cannot contact the customer, the customer nevertheless agrees to accept delivery and make payment for the items correctly delivered.
• Payment:
  • The transaction currency is South African Rand (ZAR).
  • We are committed to providing secure online payment facilities. All transactions are encrypted using appropriate encryption technology.
  • Payment will be made for products through the following possibilities (some options might only be available at a later stage) –
    • Credit card through Payfast: where payment is made by credit card, we may require additional information to authorise and/or verify the validity of payments. In such cases we reserve the right to withhold delivery until such time as the additional information is received by us and authorisation is obtained by us for the amounts. If we do not receive authorisation, your order for the products will be cancelled. You warrant that you are fully authorised to use the credit card supplied for purposes of paying the products. You also warrant that your credit card has sufficient available funds to cover all the costs incurred because of the services used on the Website.
    • Instant EFT via Payfast
    • Zapper via Payfast
    • Snapscan
    • Bank transfer into the Company’s bank account.
  • Once you have selected your payment method, and you chose via credit card or EFT through Payfast, you will be directed via a link to a secure site for payment of the applicable purchase price.
  • Credit card transactions will be done for the Company via Payfast who use the strictest forms of encryption.
  • Customer details will be stored by the Company separately from card details which are entered by the customer on the Payfast secure payment terminal. For more detail on Payfast visit the Payfast website.
• Subscription Products:
  • We offer certain products and services on an automatic or subscription basis, so you can enjoy all the benefits of our products or services on a continuous basis. If you choose this option at the time of your purchase, you agree such products will automatically renew at the frequency disclosed to you at the time of your initial purchase (i.e., monthly, or bimonthly, etc.). By choosing the automatic subscription option, you acknowledge and agree your subscription will automatically renew, and unless and until you cancel, you authorize us to charge your payment card for the products you continue to purchase, plus applicable delivery charges.
  • If you purchased a subscription with a free trial period, you authorize us to charge your payment card when the free trial period ends, unless you cancel your subscription before the free trial period ends, and you will not receive a notice from us that your free trial period has ended. The charges will typically occur on or around the same day of the month as your initial purchase, although some charges may be delayed for business or legal reasons.
  • Products will be delivered to the address you provided during your initial purchase. Should this address change during your subscription period, please inform the Company with a proper notice. The Company will then make every reasonable effort to deliver your next subscription order to the new address.
  • Your automatic subscription will continue until you or the Company cancels your order. If there are any changes to your subscription terms, such as pricing, frequency, date of charge or any other items, we will take commercially reasonable efforts to inform you in writing of such change. You may modify or cancel your subscription at any time by visiting your profile or account settings within the Website or contacting the Company. Any modifications or cancellation of your subscription must be received by us at least five (5) days prior to the next scheduled payment/delivery date to take effect for that period. If you cancel less than five (5) days prior to the automatic renewal day for your subscription, your subscription will continue as scheduled and your cancellation will take effect in the following period.
• Delivery Policy:
  • All orders are dispatched via courier service. A delivery being delayed is not grounds for a return or a refund.
  • You accept that for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address received the delivery.
  • Should the Company accept your order, the products will be delivered as per the timelines indicated on your order. We will notify you if we are unable to deliver the products during this indicated timelines. You may then, within 7 (seven) days of receiving such notification elect whether to cancel your order for the products. If you elect to cancel your order, we will reimburse you for the purchase price.
  • Some items (heavy or large, based on volumetric weight) may carry additional delivery fees. These additional fees are included in the delivery cost upon checkout.
• Cancellation of order:
  • If for any reason you would like to cancel an order, this may be done by contacting the Company. You will only be able to cancel orders before it has been dispatched by the Company. The Company reserves the right not to refund the delivery in respect of any late cancellations. If you cancel your payment for any reason, or if your payment method should cease to be valid for whatever reason, you will nevertheless be bound to pay to the full purchase price, including all costs incurred by us relating to the recovery thereof. Without prejudice to any other rights or remedies in law, the Company reserves the right to cancel forthwith any sale in the event of your breach any of the terms.
  • You may return a product, at your cost, to the Company if you have complied with the required terms and conditions as per the Return and Refunds Policy below in clause 16.
• Return and Refunds Policy:
  • If a product is damaged or broken when you receive it, you must inform the Company within one (1) working day of receiving it. We will then arrange for a replacement product to be sent to you on our account, or for a refund in full for the damaged or broken product. The decision to repay or refund lies with the Company.
  • If you are not completely happy with a product that you received with your order, you can contact us within seven (7) days of receipt with the reason of dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and the Company itself will not be held responsible for issuing a refund.
  • Notes in respect of refunds:
    • Refunds will be made using the same method as the original form of payment, but the Company holds the right to choose which form of payment to do for the refund.
    • Certain items cannot be exchanged for safety and hygiene reasons.
    • Gift vouchers cannot be refunded.
  • If you receive the wrong product, you must contact the Company within one (1) working day. We would check our system to see if you did in fact receive the incorrect product, and if that is the case, we will arrange to swap the ‘wrong’ product for the one ordered (on our account).
  • To request a refund an e-mail needs to be sent to hello@wellnesswithlove.co.za.
• Site Promotions:
  • The Website will sometimes run promotions. These promotions will either be on selected products or site wide. For each promotion there will be specific terms and conditions. Promotions may require the customer to apply the stated promo-code to their cart during the check-out process.
  • Promo-code discounts, even if site wide, will only apply to physical product. No promo-code discount will be applied to gift vouchers/cards.
• Product Reviews:
  • By submitting any product review, you represent and warrant that you understand that you are participating in a public forum and that your submitted content and other personal information will be available to all other users of the Websites. When you submit a review, you agree to the following:
    • All review(s) submitted are accurate;
    • Your review is original and was created by you;
    • You are a resident of South Africa and are at least eighteen (18) years of age;
    • You are currently a bona fide user of the product sold on the Website as mentioned in your review; and
    • The statements you make in your review reflect your true and honest opinion of and current experience with the product(s) which you are reviewing.
• Domicilium and Notices:
  • This Website is governed by the laws of South Africa and the Company chooses as its domicilium citandi et executandi for all purposes under this agreement, Terms and Conditions or the Website, whether in respect of court process, notice, or other documents or communication of whatsoever nature: PO Box 4366, Rietvalleirand, 0174
  • It is agreed that the jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this Website (including but not limited to the purchase of products from the Website) shall be the High Court of South Africa, Gauteng. Any cause of action or claim you may have with respect to the Company (including but not limited to the purchase of products from the Website) must be commenced within one (1) year after the claim or cause of action arises. The Company’s failure to insist upon or enforce strict performance of any provision of these Terms and Conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these Terms and Conditions. The Company may assign its rights and duties to any party at any time without notice to you.
  • The Company may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to the Company.
• Company Information:
  • This Website can be accessed at www.wellnesswithlove.co.za and is owned and operated by Wellness with love Proprietary Limited based in South Africa.

Wellness with love contact details

Whattsapp: +27 76 749 9850

Email: hello@wellnesswithlove.co.za

• Severability:
  • If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms and Conditions to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms and Conditions shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.
• General:
  • The user acknowledges and agrees that these Terms and Conditions, which include our Privacy Policy, constitute the complete and exclusive agreement between us concerning your use of the Website, and supersede and govern all prior proposals, agreements, or other communications.
  • The Company may, in its sole discretion and without prior notice:
    • revise these Terms and Conditions;
    • modify the Website; and
    • discontinue the Website at any time.
  • The Company shall post any revision to these Terms and Conditions to the Website, and the revision shall be effective immediately on such posting. You agree to review these Terms and Conditions and other online policies posted on the Website periodically to be aware of any revisions. The user’s continued use of the Website constitutes the user’s agreement to any revision, and that you shall abide by such revision.
  • By using the Website, you acknowledge that you have read these Terms and Conditions and agree to be bound by them.

This Terms and Conditions was last updated on 22 July 2021.