We thank you for your order.

In the unfortunate event that your are unhappy with the product(s) received or it arrives damaged or the incorrect products were shipped, please accept our sincere apologies. The Wellness with Love ethos includes excellence and quality, so we aim to provide excellent service. Certain elements may be out of our control.

Below the steps to follow in such an event:

• • If a product is damaged or broken when you receive it, you must inform the Company within one (1) working day of receiving it. We will then arrange for a replacement product to be sent to you on our account, or for a refund in full for the damaged or broken product. The decision to repay or refund lies with the Company.
  • If you are not completely happy with a product that you received with your order, you can contact us within seven (7) days of receipt with the reason of dissatisfaction. If the product is in its original sealed state, we will issue a return number and a return delivery address. Shipping costs for the return will be for your account. Upon receipt, we will inspect the item and if it is in its original sealed state, we will refund you the value of the product. If you have opened and/or used the product and are not satisfied, we will pass your feedback onto the supplier of the product. The supplier’s remedy is then up to their own discretion and the Company itself will not be held responsible for issuing a refund.
  • Notes in respect of refunds:
    • Refunds will be made using the same method as the original form of payment, but the Company holds the right to choose which form of payment to do for the refund.
    • Certain items cannot be exchanged for safety and hygiene reasons.
    • Gift vouchers cannot be refunded.
  • If you receive the wrong product, you must contact the Company within one (1) working day. We would check our system to see if you did in fact receive the incorrect product, and if that is the case, we will arrange to swap the ‘wrong’ product for the one ordered (on our account).
  • To request a refund an e-mail needs to be sent to hello@wellnesswithlove.co.za.